Accessibility

Icare Service aims to make insurance more accessible. Digital accessibility is one of the areas we are developing for this. Icare Service undertakes to make its website accessible in accordance with the Article 47 of Law No. 2005-102 of February 11, 2005.

This accessibility statement applies to the site www.icare-service.com

We are currently working to make this website compliant with the standards relating to accessibility for people with disabilities to online public communication services (Decree No. 2019-768 of July 24, 2019). We apologize to all those who could not, to date, access in a simple and complete way to all the content offered.

In addition, the 2021-2023 multi-year accessibility plan and the 2021-2022 action plan are being drafted and will be published shortly.

www.icare-service.com is partially compliant with the general accessibility improvement standard.

An audit will be carried out following the technical migration scheduled for the first half of 2023.

Many of the criteria are accessible in general, but not on a limited number of pages. Content is not accessible.

Some items are not compliant.

A technical migration was initiated in 2021 and will be implemented in the first half of 2023. Following this migration, the non-accessible criteria will be reviewed, and this declaration will be reviewed following a new accessibility audit.

• The functionality for setting and accepting cookies (“OneTrust”).

This statement was made on December 13, 2021

Technologies used for the realization of the site

• HTML5
• CSS
• SVGs
• JavaScript

If you are unable to access content or a service, you can contact the person in charge of the website to be directed to an accessible alternative or to obtain the content in another form.

• Send a message to the following email address: src@icare-service.com
• Contact customer service whose contact details are given at the following address: https://icare-service.com/en/customer-complaints/

This procedure is to be used in the following case. You have reported to the website manager an accessibility defect that prevents you from accessing content or one of the services of the portal and you have not received a satisfactory response.

• Write a message to the Defender of Rights.
• Contact the Defender of Rights delegate in your region.
• Send a letter by post (free, do not put a stamp): Defender of rights Free response 71120 75342 Paris CEDEX 07

Validity of the accessibility statement

The accessibility statement is valid from the date of its publication. It will be updated in 2022 after the technical update work has been completed.