The customer relations service answers to your questions
A comment, a request for information, a project?
We will be pleased to discuss with you.
Do not hesitate to contact us
+33 (0)1 41 10 19 30
Customer relations E-mail
The customers' satisfaction is one of our central concerns. If we have failed to achieve our goal, we would to hear your questions or reasons for dissatisfaction. You can make a complaint by 3 remedies:
1 Customer Relations Department
The Customer Relations Department is at your disposal to respond to any requests for information and complaints. Please do not hesitate to contact our team on: +33 (0) 1 41 10 19 30
2 Consumer Relations Department
If you have not been satisfied with the Customer Relations Department's response, you may submit a request by e-mail to: firstname.lastname@example.org or by postal mail at :
ICARE – RLC
72058 LE MANS CEDEX 2
We are committed to acknowledging receipt of your complaint within 10 working days. We will provide a response as soon as possible and within two months of receipt at the latest.
In the event of disagreement on the response given by the Consumer Relations Department, and if all internal channels of appeal have been exhausted, you or your rights holders may request the opinion of an independent Mediator, without prejudice to the ability to initiate legal proceedings.
Depending on the type of contract in question, you can submit your complaint to the Mediator by post at one of the following addresses:
For insurance warranties marketed by Icare Assurance :
La Médiation de l’Assurance
TSA 50110 75441
Paris Cedex 09
For services provided by Icare SA, including maintenance contracts :
M. le Médiateur de la SAS Médiation Solution
222, Chemin de la Bergerie
01800 SAINT JEAN DE NIOST
Tel. +33(0)4 82 52 53 93 06
- Responding to all our clients' complaints
- Learning from our clients' experiences to improve our services
- Making every effort to increase client satisfaction