FAQ

You should call your vendor garage to follow the number retrieval procedure.

You can get it directly online from your client account:
Discover your Mobicar client account

You can obtain it from your sales agent, who may be depending on your contractual situation:
– The financing body of your vehicle
– Your insurance agent/broker
– The seller of your vehicle for a warranty VO Label manufacturer
– ICARE Customer Relationship Service if you have subscribed for an ICARE product

If you are in another situation, please contact the Customer Relationship Service which will refer you.

In the book provided by my garage salesman.

Depending on your contractual situation, you can get it directly online from your client account:
Discover your Mobicar client account

If you wish to submit a complaint, you can find all the information and the procedure by clicking here make a complaint.

You must call your garage seller to follow the recovery procedure for your number.

If you are selected by ICARE, please send us a written request by e-mail to src@icare-service.com or by mail to: Customer Relationship Service, CS25803 72058 LE MANS CEDEX.
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If you are selected by a financial institution, we invite you to contact the financial institution directly.

If your vehicle has not been immobilised :
You can contact our technical platform on +33 (0)1 41 10 19 99, from Monday to Friday, 7.30am to 7pm and Saturday, 8am to 1pm. Have your warranty number and registration card to hand and you will be able to report the incident so that a technician can direct you to an authorised repairer.

If your vehicle has been immobilised at the repair shop :
Give your warranty number to the repairer. They will contact our technical platform and, if your file allows (right to contractual compensation), a technician will enter into contact with the repairer to settle up with them directly, as quickly as possible.

Si votre véhicule doit être réparé alors que vous êtes à l’étranger, nous vous conseillons de prendre contact au plus vite avec le Service Relation Clientèle : (+33) 01 41 10 19 99

If your vehicle is malfunctioning and you wish to have it checked by an automotive professional, consult the terms and conditions of your contract for the indications to follow in order to select the right garage. You can also contact customer services to obtain the necessary information.

If your contract allows, we can reserve a replacement vehicle for you, keeping you on the move while your vehicle is immobilised at the garage. Contact customer services and we will put our partners on the case.